Privacy Policy & Protection

Privacy Policy

At Solano Life House, the privacy of our residents, families, and website visitors is a top priority. Whether you’re exploring care options or reaching out to our team, we want you to feel confident in how we handle your personal information. This policy outlines what data we collect, how it’s used, and the steps we take to protect your privacy in compliance with applicable laws—including those related to healthcare privacy.

Effective Date: May 4, 2025

At Solano Life House, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, contact us, or interact with our services. As a licensed assisted living and memory care community, we also comply with applicable health privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA), when handling protected health information.

 
1. Information We Collect
We may collect the following types of information through our website or other interactions:

Personal Identifiable Information (PII):
Name, email address, phone number, mailing address, and other information voluntarily provided through forms or communications.
Non-Personal Information:
IP address, browser type, device identifiers, pages visited, and general browsing behavior collected via cookies or analytics tools.
Payment Information:
Information related to online transactions, if applicable, including billing address and payment method. These transactions are processed securely through third-party providers.
 
2. How We Use Your Information
We use the information we collect to:

Respond to inquiries and provide requested services
Facilitate communication with residents, families, or prospects
Improve our website, services, and user experience
Process billing or administrative transactions
Send updates, offers, or newsletters (only if you opt in)
Please note: submitting personal information through our website does not create a medical or care relationship.

 
3. How We Protect Your Information
We implement a variety of administrative, physical, and technical safeguards to help secure your personal data. These include:

SSL encryption on our website
Secure servers and limited data access
Staff training and access controls
Periodic review of security practices
 
4. Sharing Your Information
We do not sell or rent your personal information. We may share your information with trusted third-party service providers (such as email platforms or payment processors) strictly for the purpose of providing our services. These providers are required to maintain the confidentiality and security of your data.

 
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:

Personalize content and user experience
Analyze traffic and site usage
Deliver relevant advertisements
You can adjust your browser settings to manage or disable cookies at any time.

 
6. Your Choices
You may:

Opt out of marketing emails by using the “unsubscribe” link
Request access to or correction of your personal data
Request that we delete your personal information (subject to legal obligations)
To make such a request, please contact us directly using the information below.

 
7. HIPAA and Protected Health Information (PHI)
As a licensed care provider, Solano Life House complies with the Health Insurance Portability and Accountability Act (HIPAA). Any protected health information (PHI) you share with us related to care services—online, by phone, or in person—is managed in accordance with federal and state privacy regulations. We limit access to PHI and ensure it is stored, shared, and processed securely.

If you have questions about how we handle health-related data, please contact our Privacy Officer.

 
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised "Effective Date." We encourage you to review the policy regularly to stay informed of how we are protecting your information.

 
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal or health information, please contact:

Solano Life House
575 S Jefferson Street
Dixon, CA 95620
📞 Tel: (707) 678-1652
📱 Cell: (707) 640-9700
📧 Email: [email protected]